Frequently Asked Questions
Where do I find the invoice?

Invoices are automatically generated based on the information you provide at checkout. You can find them under “My Account” in the “My Orders” section.

When will I get access to Discord Community?

Please note that our Discord server is now closed to new members.

Discord support was included only in the higher-tier class packages (€349–€499).
That support period has now expired, and those packages are no longer available for sale.

Is there a support on courses?

All courses and programs are self-paced.
However, if you complete parts of the program and would like a deeper look into your work and the direction you’re headed, you can book a 60-minute 1:1 call for €250.

Are courses life-time access?

Yes, once you purchase a program, it will not expire.

Some parts of the class open week by week. Can you unlock it for me?

While lessons are in Maya, I´m sharing my own workflow that took me years to develop. It includes concepts in decision-making, reasoning, and thinking for approaching complex work very early on.

The later chapters are less about introducing completely new concepts and more about testing completion endurance, stamina, and your ability to keep the workflow simple once all the pieces come together, while still maintaining design cohesion.

In short:

If you struggle to simplify basic examples, you’ll struggle with complex ones.
If you struggle to maintain completion endurance on simple projects, you’ll struggle with complex ones.

Many artists have mentioned that the earlier chapters are relatively dense.
Some came back to them months later because they initially breezed through them, assuming they were too simple.

I made this program to save you months of progress.
To get the most out of it, my recommendation is to start from the beginning and work your way up slowly.

Can I get a discount?

I don’t currently offer discounts.
If you feel the program may not offer the value you’re looking for at this stage of your journey, my recommendation would be to save your money and not purchase the course.

However, if you decide to invest in your growth, the program provides enough material to work through and test your skills as you progress. The goal is meaningful completion and long-term progress rather than simply securing a lower price.

How can I create an account?

User accounts will be auto-created on checkout based on the information provided in the input fields, i.e name, last name, and email address.

Prices are listed in Euros, can I still pay with US dollars or any other currency?

Yes, of course. The value will be translated into the currency of your country of residence.

Are there subtitles available for video tutorials?

No, unfortunately, there are no subtitles available for our videos at this moment, only auto-generated Closed Captions.

Are the course videos pre-recorded?

Yes, all videos are pre-recorded, there are no live sessions. You are free to access the content anytime you wish.

Why am I charged VAT?

If you’re a customer from the EU, we have to charge you VAT based on the country’s rate. If you’re VAT registered, you simply need to type your VAT number at checkout and you will not be charged.

I can not log in, and I am not receiving reset password emails

If you are not receiving reset password emails, please check your spam folder. If the email still doesn’t arrive, please contact support.
It’s possible that the email address could have been misspelled (e.g., “gamil” instead of “gmail”), which would require a manual fix. Additionally, please be aware that some email providers, such as bbox.fr and t-online.de, may reject automated emails.

Where can I download the videos?

All videos both in courses and tutorial sections are for online viewing only.

My country is not listed on checkout. Can I still take the training?

Unfortunately, no. If a country is not listed, it means we cannot guarantee the stability of the service in that region. Additionally, the reason a country may not be listed is related to how taxes are handled for certain versions of the training.

What if I do not like the training I purchased?

Elementza Studio plans include a 7-day money-back guarantee.
No questions asked. Try it for 7 days. If it’s not for you, just email us and we’ll refund your money.

Due to the immediate access to digital project files, standalone courses are non-refundable.