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Are the courses one time payment? Do I get Lifetime Access?

Yes, all courses are one-time payments, with lifetime access. Once you buy them, they do not expire and can be accessed at any time.

I would like to purchase 149€ version of the Masterclass. Can I pay in installments?

It is possible to purchase the Lite version of the Masterclass for 79€ and upgrade anytime to Guided Masterclass which offers additional content and support for 70€. This would then count as two installments.

If I purchase Lite Masterclass, can I upgrade later to guided Masterclass?

Yes, you can upgrade anytime to full Masterclass for 70€. There will be an option available under your My Account page / Maya Masterclass Lite / Upgrade info.

I purchased Lite Masterclass, but dicount code does not work on upgrade to full Masterclass

Coupon codes apply only on full version of the classes. Please note that the maximum code is 25% off on a single training and coupon codes do not stack.

How do I access Discord?

To make sure every student gets help with their work, Discord access is limited to Masterclass students only. Invite link can be found under the class banner (Class Two and further). Please note that Discord is a support channel for the Masterclass version of the courses purchased only through elementza.com

How can I create an account?

User accounts will be auto-created on checkout based on the information provided in the input fields, i.e name, last name, and email address.

Prices are listed in Euros, can I still pay with US dollars or any other currency?

Yes, of course. The value will be translated into the currency of your country of residence.

Are there subtitles available for video tutorials?

No, unfortunately at this moment there are no subtitles available for our videos.

Can I get a discount code?

Please note that all courses already have significantly reduced prices so coupon code rarely exceeds 20%.

But, if you sign up for our newsletter, there is a 10€ promo code available.

Are the course videos pre-recorded?

Yes, all videos are pre-recorded, there are no live sessions. You are free to access the content anytime you wish.

Do the courses expire or have a limit how long can I watch them?

Courses are lifetime access, and they will not expire. You can watch them anytime as long as you have a stable internet connection.

Why am I charged VAT?

If you’re a customer from the EU, we have to charge you VAT based on the country’s rate. If you’re VAT registered, you simply need to type your VAT number at checkout and you will not be charged.

I can not log in, and I am not receiving reset password emails

In case you are not receiving reset password emails, please check the spam folder. If the email does not arrive, please contact support. It is possible that the email address has been misspelled by accident (usually gamil instead of gmail) so will require a manual fix.

Also please note that some email providers will reject automated emails like bbox.fr, t-online.de, etc.

Where can I download the videos?

All videos both in courses and tutorial sections are for online viewing only.

My country is not listed on checkout. Can I still take the training?

Unfortunately no.
If the country is not listed that means we can not guarantee the stability of the service.
Additionally the reason why country is not listed is related to how taxes are treated for some versions of the training.

Is there a Certificate of Completion once we finish the course?

At the moment we offer a Certificate of Completion only on Maya Modeling Masterclass.

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