Yes, all courses are one-time payments, with lifetime access. Once you buy them, they do not expire and can be accessed at any time.
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Are the courses one time payment? Do I get Lifetime Access?
I would like to purchase 119€ version of the Masterclass. Can I pay in installments?
It is possible to purchase the Lite version of the Masterclass for 69€ and upgrade anytime to Guided Masterclass which offers additional content and support for 50€. This would then count as two installments.
If I purchase Lite Masterclass, can I upgrade later to guided Masterclass?
Yes, you can upgrade anytime to full Masterclass for 50€. There will be an option available under your My Account page / Maya Masterclass Lite / Upgrade info.
How do I access Discord?
To make sure every student gets help with their work, Discord access is limited to Masterclass students only. Invite link can be found under the class banner (Class Two and further). Please note that Discord is a support channel for the Masterclass version of the courses purchased only through elementza.com
How can I create an account?
User accounts will be auto-created on checkout based on the information provided in the input fields, i.e name, last name, and email address.
Prices are listed in Euros, can I still pay with US dollars or any other currency?
Yes, of course. The value will be translated into the currency of your country of residence.
If I purchase the course, can I ask questions in case I get stuck?
Yes, you can. We have a very active and friendly Discord community where anyone can share questions, project files, or share final projects for more exposure.
Are there subtitles available for video tutorials?
No, unfortunately at this moment there are no subtitles available for our videos.
Can I get a discount code?
Please note that all courses already have significantly reduced prices so coupon code rarely exceeds 20%.
But, if you sign up for our newsletter, there is a 10€ promo code available.
Are the course videos pre-recorded?
Yes, all videos are pre-recorded, there are no live sessions. You are free to access the content anytime you wish.
Do the courses expire or have a limit how long can I watch them?
Courses are lifetime access, and they will not expire. You can watch them anytime as long as you have a stable internet connection.
Why am I charged VAT?
If you’re a customer from the EU, we have to charge you VAT based on the country’s rate. If you’re VAT registered, you simply need to type your VAT number at checkout and you will not be charged.
My order is Processing. When can I access the content?
You can access the content immediately after the purchase via My Account page, even if your order is Processing.
I can not log in, and I am not receiving reset password emails
In case you are not receiving reset password emails, please check the spam folder. If the email does not arrive, please contact support. It is possible that the email address has been misspelled by accident (usually gamil instead of gmail) so will require a manual fix.
Also please note that some email providers will reject automated emails like bbox.fr, t-online.de, etc.
Where can I download the videos?
All videos both in courses and tutorial sections are for online viewing only.
Is there a Certificate of Completion once we finish the course?
No, we are not an accredited institution, so we do not offer any certificates.
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